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Return Policy

Our Goal Is Your Satisfaction

Excelsior Games and Comics strives to make our services to you the top priority. Collectible Card Game (CCG) singles must be returned within 7 days of receipt. Other items must be returned within 30 days of receipt. The following applies to all returns:

  • The item must be in the same condition that it was delivered in.
  • The item must be in its original packaging, unopened. (i.e. Shrink-wrap intact, sealed booster packs, etc.)

You must send email within 30 days to rob.mountney@excelsiorgnc.com, or call us at (616) 225-3350, to request a Return Merchandise Number. You must include this number with a return to receive a refund or credit.

You are responsible for all shipping costs, including the actual shipping costs of the original delivery.  If you are returning an item due to an error on our end, we will reimburse return shipping costs (USPS ground only) after the item has been received.

We recommend that you insure your shipment. You will not be reimbursed for an item that is damaged or we do not receive.